New to ID, I have the welcome email and filled in the form on the website to keep my mobile number but the site comes back with “oops there was a problem”.It gave no indication of what the problem might be.I have filled in the form 3 times checking very carefully that it was correct but the result has been the same 3 times.Is this the level of service at ID?

Hi @Carolbry,Thanks so much for reaching out, and welcome to iD Mobile! I’m really sorry to hear you’ve had trouble submitting the form to keep your mobile number , I completely understand how frustrating that must be, especially as a new customer.To transfer your number, you’ll need a PAC from your previous provider (text PAC to 65075), then fill in our Keep My Number form with your PAC, old number, and iD Mobile number. If the form still shows an error, please reach out via Facebook, Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk,we’d love the chance to help and get things sorted for you.Warm regards,LamiyaiD Mobile Social Media Team

@Michael Zhas sorted the problem in a very short space of time. Thanks Michael.

ID Website has problem | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

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The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

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