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If you are an OAP dont use IDM

  • August 5, 2026
  • 1 reply
  • 4 views

  • Community Member

I tried to join IDM as i used them before but man what a terrible service. I had a problem not covered in the IDM community and used their chat bot. eventually got a nice guy called Ameer but IDM would not let me talk directly to a human on the phone and Ameer couldnt help me. It was a simple problem regarding extra Sim cards but after 5 hours of messing around for a 5 minute problem i gave up. Now im trying to contact them again for a refund and its not possible to explain itr to a damn bot.

1 reply

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  • iD Mobile Employee
  • August 5, 2026

Hi ​@RMR 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there

 

Thanks.

Michael Z