Skip to main content
Solved

IIIF150 Raptor VoWifi not working ('3' SIM works fine)

  • December 4, 2024
  • 2 replies
  • 55 views

I’ve just joined iD Mobile, and have 3 SIMs to cover me and my family.

My house is in a radio dead spot - We don’t get a signal from any mobile provider. For this reason, we’ve previously used VoWifi when calling from home. This has worked perfectly for all of us using both Three and Lebara (Vodafone) SIMS.

 

Bizarre thing is, that with iD Mobile,  my wife’s phone (Motorola G73) and son’s phone (Redmi Note 11) work fine with VoWifi, but mine doesn’t. 😫

I’ve tried resetting the Network, and have prioritised VoWiFi over mobile network. 

 

My phone is an (now this is a mouthful)  IIIF150  Raptor, running Android 13.

To see if my SIM Is dodgy I swapped with my wife’s and then my son’s SIMs into my phone - these also don’t switch to VoWiFi in my phone.

My phone is dual SIM and when I fit my iD contract SIM to one slot, and Three a paygo SIM to the other slot then the the Three SIM  happily works on VoWifi  but the iD module doesn’t.

 

Any thoughts? I thought iD and Three would have used the same protocol implementation?

 

Thanks

 

Best answer by Tom

Hi ​@Knobbly 

 

Sorry to hear this, unfortunately the device in question isn’t an officially supported device therefore services may be impacted to varying degrees while using the iD Mobile SIM inside it.

 

Tom

View original

2 replies

Daz_S
Gold Contributor
Forum|alt.badge.img+22
  • Gold Contributor
  • 1627 replies
  • December 4, 2024
Knobbly wrote:

I’ve just joined iD Mobile, and have 3 SIMs to cover me and my family.

 

Have you ​@Knobbly, I never would’ve guessed

(future readers are gonna think I’ve lost the plot)

 

My house is in a radio dead spot - We don’t get a signal from any mobile provider. For this reason, we’ve previously used VoWifi when calling from home. This has worked perfectly for all of us using both Three and Lebara (Vodafone) SIMS.

 

Mine ain’t much better. I’m sitting on 1 bar (-122dBm 20asu) as I type. And it should work on iD too but I know why yours doesn’t. Read on

 

Bizarre thing is, that with iD Mobile,  my wife’s phone (Motorola G73) and son’s phone (Redmi Note 11) work fine with VoWifi, but mine doesn’t.

 

I could keep you waiting all night…. but I won’t. If you look at iD’s compatible phones list -

You see 2 of the 3 phones are on the list for both 4G(LTE) VoLTE and WiFi calling (aka VoWiFi):

Motorola G73 5G  Yes Yes
Redmi Note 11 Yes Yes

 

But your mouthful of a phone -  IIIF150  Raptor - isn’t. So this might be the answer you didn’t want. But what I don’t get is that it worked on Three, so this is an iD created problem.

 

You’ve kinda proven it’s not the SIMs as any combo works in the other two phones.

 

Now that doesn’t mean it won’t work, it’s just not supported - but as yours doesn’t work I have no clue if iD would want to go down the route of adding it to their list. But it working on Three means iD must be doing something different


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8008 replies
  • Answer
  • December 5, 2024

Hi ​@Knobbly 

 

Sorry to hear this, unfortunately the device in question isn’t an officially supported device therefore services may be impacted to varying degrees while using the iD Mobile SIM inside it.

 

Tom