IIIF150 Raptor VoWifi not working ('3' SIM works fine)

Forum|Forum|1 year ago
December 4, 2024
2 replies
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I’ve just joined iD Mobile, and have 3 SIMs to cover me and my family.

My house is in a radio dead spot - We don’t get a signal from any mobile provider. For this reason, we’ve previously used VoWifi when calling from home. This has worked perfectly for all of us using both Three and Lebara (Vodafone) SIMS.

Bizarre thing is, that with iD Mobile, my wife’s phone (Motorola G73) and son’s phone (Redmi Note 11) work fine with VoWifi, but mine doesn’t. 😫

I’ve tried resetting the Network, and have prioritised VoWiFi over mobile network.

My phone is an (now this is a mouthful) IIIF150 Raptor, running Android 13.

To see if my SIM Is dodgy I swapped with my wife’s and then my son’s SIMs into my phone - these also don’t switch to VoWiFi in my phone.

My phone is dual SIM and when I fit my iD contract SIM to one slot, and Three a paygo SIM to the other slot then the the Three SIM happily works on VoWifi but the iD module doesn’t.

Any thoughts? I thought iD and Three would have used the same protocol implementation?

Thanks

This topic has been closed for replies.

Best answer by Tom

Hi @Knobbly

Sorry to hear this, unfortunately the device in question isn’t an officially supported device therefore services may be impacted to varying degrees while using the iD Mobile SIM inside it.

Tom

Daz_S

Platinum  Contributor

I’ve just joined iD Mobile, and have 3 SIMs to cover me and my family.

Have you @Knobbly, I never would’ve guessed

(future readers are gonna think I’ve lost the plot)

My house is in a radio dead spot - We don’t get a signal from any mobile provider. For this reason, we’ve previously used VoWifi when calling from home. This has worked perfectly for all of us using both Three and Lebara (Vodafone) SIMS.

Mine ain’t much better. I’m sitting on 1 bar (-122dBm 20asu) as I type. And it should work on iD too but I know why yours doesn’t. Read on

Bizarre thing is, that with iD Mobile, my wife’s phone (Motorola G73) and son’s phone (Redmi Note 11) work fine with VoWifi, but mine doesn’t.

I could keep you waiting all night…. but I won’t. If you look at iD’s compatible phones list -

You see 2 of the 3 phones are on the list for both 4G(LTE) VoLTE and WiFi calling (aka VoWiFi):

Motorola

G73 5G

Yes

Redmi

Note 11

Yes

But your mouthful of a phone - IIIF150 Raptor - isn’t. So this might be the answer you didn’t want. But what I don’t get is that it worked on Three, so this is an iD created problem.

You’ve kinda proven it’s not the SIMs as any combo works in the other two phones.

Now that doesn’t mean it won’t work, it’s just not supported - but as yours doesn’t work I have no clue if iD would want to go down the route of adding it to their list. But it working on Three means iD must be doing something different

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TomAnswer

iD Mobile Employee

Hi @Knobbly

Sorry to hear this, unfortunately the device in question isn’t an officially supported device therefore services may be impacted to varying degrees while using the iD Mobile SIM inside it.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.