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New Contributor
Boxclever1753
New Contributor
June 24, 2026
Question

im trying to switch to ID and dont understand where to put my EEpac

Trying to switch from EE to ID - got a pac code but unable to register in the ID app without a text sent to the new number…. Which I don’t want to use. 

1 reply

Anneline M
iD Mobile Employee
Anneline M
iD Mobile Employee
June 25, 2026

Hi ​@Boxclever1753, 

 

We’re sorry to hear about the experience you’re having with submitting your PAC code. We’ll be happy to assist you with this. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline

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