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Interested in moving to ID and buying a new phone

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Hi there, right now I’m with a different provider and interested in moving to ID and buying a new phone with the trade in offer.

My partner is with ID and he will send a referral code to me.

I wonder what I should do please - what’s the order of things for this entire process?

Also am I right in saying that I will have to have a spare phone to use after I send my current phone to assess the price for the trade in?

Thank you!

Owethu MAnswer

iD Mobile Employee

Hi @asupaj29,

Thank you for getting in touch! We’re delighted to hear that you’re interested in joining iD Mobile, and we’re happy to explain how the referral and trade-in processes work.

We’d recommend following these steps to make sure everything is set up correctly.

1. Use your partner’s referral link first

Ask your partner to generate and share their unique Refer a Friend link with you. Before placing your order, make sure you register for the referral scheme through the link and follow the instructions provided.

You can find more information about the scheme here: iD Mobile Refer a Friend.

https://idmobile.aklamio.com/

Please make sure you use your partner’s referral link when placing your order, as the referral generally cannot be added retrospectively once the purchase has been completed.

2. Order your new phone and plan

Once you’ve registered through the referral link, choose your preferred handset and Pay Monthly plan and complete your purchase.

3. Set up your new phone

Once your new handset arrives, we recommend transferring your contacts, photos, apps and other important information from your existing phone before sending it away for trade-in.

4. Complete the trade-in process

Visit our Trade-In page, where you can check your current phone’s estimated value and complete the relevant form.

https://www.idmobile.co.uk/trade-in

If you’re taking advantage of an enhanced trade-in promotion, make sure you complete the promotional claim form using your purchase details before sending your old handset. You’ll then receive a prepaid postage bag from Currys to return your device. Once the handset has been assessed, your trade-in payment will be processed according to the applicable terms.

Will you need a spare phone?

You shouldn’t need a separate spare phone if your new handset has arrived and you’ve successfully transferred your information before sending your old phone away. We recommend keeping your current handset until your new phone is delivered, set up and working properly, so you’re not left without a phone during the transition.

We hope this helps make the process straightforward, and we look forward to welcoming you to iD Mobile!

Owethu

Owethu MAnswer

iD Mobile Employee

Hi @asupaj29,

Thank you for getting in touch! We’re delighted to hear that you’re interested in joining iD Mobile, and we’re happy to explain how the referral and trade-in processes work.

We’d recommend following these steps to make sure everything is set up correctly.

1. Use your partner’s referral link first

Ask your partner to generate and share their unique Refer a Friend link with you. Before placing your order, make sure you register for the referral scheme through the link and follow the instructions provided.

You can find more information about the scheme here: iD Mobile Refer a Friend.

https://idmobile.aklamio.com/

Please make sure you use your partner’s referral link when placing your order, as the referral generally cannot be added retrospectively once the purchase has been completed.

2. Order your new phone and plan

Once you’ve registered through the referral link, choose your preferred handset and Pay Monthly plan and complete your purchase.

3. Set up your new phone

Once your new handset arrives, we recommend transferring your contacts, photos, apps and other important information from your existing phone before sending it away for trade-in.

4. Complete the trade-in process

Visit our Trade-In page, where you can check your current phone’s estimated value and complete the relevant form.

https://www.idmobile.co.uk/trade-in

If you’re taking advantage of an enhanced trade-in promotion, make sure you complete the promotional claim form using your purchase details before sending your old handset. You’ll then receive a prepaid postage bag from Currys to return your device. Once the handset has been assessed, your trade-in payment will be processed according to the applicable terms.

Will you need a spare phone?

You shouldn’t need a separate spare phone if your new handset has arrived and you’ve successfully transferred your information before sending your old phone away. We recommend keeping your current handset until your new phone is delivered, set up and working properly, so you’re not left without a phone during the transition.

We hope this helps make the process straightforward, and we look forward to welcoming you to iD Mobile!

Owethu

A

asupaj29Author

New Contributor

Thanks so much Owethu!

What about moving from my current provider to ID? How do I do that during the process? Thanks again!

Owethu M

iD Mobile Employee

Hi @asupaj29,

You’re very welcome!

If you’re moving to iD Mobile from your current provider, you can request to keep your existing mobile number when placing your new order.

During the order process, select the option to keep your existing number and provide your PAC (Porting Authorisation Code) when prompted. You’ll also need to enter the mobile number you want to transfer to iD Mobile.

If you haven’t requested your PAC from your current provider yet, you can do so before placing your order.

Once you’ve submitted your order and provided the required details, iD Mobile will arrange the number transfer. Your existing number will then move across to your new iD Mobile SIM on the scheduled switching date.

Please make sure you keep your current SIM active until the transfer is complete.

We hope this helps make the process straightforward, and thank you for choosing iD Mobile!

Owethu