internet

Hi ​@Yanfeng,

I'm sorry to hear you're having issues with your internet.

Please try the following troubleshooting steps:

1. Turn Airplane Mode on for 30 seconds, then turn it off again.
2. Restart your phone.
3. Check that Mobile Data is switched on.
4. Make sure you have data remaining on your plan through the iD Mobile app or your online account.
5. Go into your network settings and ensure the network is set to Automatic.
6. Reset your network settings.
7. If possible, try your SIM in another handset to see if the issue follows the SIM or stays with the phone.

If you've tried all of the above and it's still not working, please let us know:

• Your postcode
• The make and model of your phone
• Whether calls and texts are working

This will help us look into it further.

Regards,

Gemma M
The iD Mobile Social Media Team