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Community Member
Lama123dino
Community Member
August 5, 2026
Question

is live chat broken ?

Hello is any one else’s live chat just opening onto a white screen and not loading ? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    August 5, 2026

    Hi ​@Lama123dino,

     

    I'm sorry to hear you were having trouble accessing Live Chat.

     

    We were aware of an issue where Live Chat was unavailable and could sometimes load as a blank white screen.

     

    The good news is that the issue has now been resolved and Live Chat should be back up and running.

     

    If you're still experiencing problems, try clearing your browser cache or opening Live Chat in a different browser. Otherwise, please try again and you should be able to connect as normal.

     

    We apologise for any inconvenience caused.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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