Hello,I’ve just set up an eSIM on my new iPhone 16 Pro Max and I’m having issues with calls.I can receive calls. I can make some outgoing calls (e.g. to my wife), but others (e.g. to my daughter and to 7777/333) fail instantly with “Call Failed.” I’ve also been receiving JibeRCS verification codes that I didn’t request. When I turn off the “Travel Plan” option in my Mobile Service settings, the eSIM loses all service and I can’t make or receive any calls.It seems like my eSIM has only been partially provisioned, and is being treated as a roaming/travel profile instead of a normal UK line.Could you please:Fully re-provision my eSIM. Ensure my line is set up correctly for all outgoing calls and messaging services.Thank you.

Solved

Issue with eSIM – Outgoing Calls Failing

Forum|Forum|6 months ago
August 16, 2025
2 replies
440 views

A

Ayatt
Community Member

Hello,

I’ve just set up an eSIM on my new iPhone 16 Pro Max and I’m having issues with calls.

I can receive calls.
I can make some outgoing calls (e.g. to my wife), but others (e.g. to my daughter and to 7777/333) fail instantly with “Call Failed.”
I’ve also been receiving JibeRCS verification codes that I didn’t request.
When I turn off the “Travel Plan” option in my Mobile Service settings, the eSIM loses all service and I can’t make or receive any calls.

It seems like my eSIM has only been partially provisioned, and is being treated as a roaming/travel profile instead of a normal UK line.

Could you please:

Fully re-provision my eSIM.
Ensure my line is set up correctly for all outgoing calls and messaging services.

Thank you.

Best answer by WelshPaul

It seems your phone is incorrectly configured. You may have more than one eSIM or SIM installed. Remove any unused or old ones and perform a network reset.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|6 months ago
August 17, 2025

It seems your phone is incorrectly configured. You may have more than one eSIM or SIM installed. Remove any unused or old ones and perform a network reset.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+25

Tom
iD Mobile Employee
Forum|Forum|6 months ago
August 18, 2025

Hi @Ayatt

I’d recommend the above from @WelshPaul, it’ll be worth double checking for any other SIMs in the device and ensuring the iD Mobile SIM is selected for the services you want to use it for.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.