Issues setting up new Esim because of slightly wrong email address

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When I signed up for my new contract, for some reason an additional letter was added onto the email address (it said it ends in .co.ukc), so I haven't received my new QR code, I don't know my new number because of that, and I need to speak to someone to change the email address to the correct one to receive it, but I can't because I don't have a telephone number yet. How do I change this to get my new Esim?

Gemma M

iD Mobile Employee

Hi @C.B.,

I'm sorry to hear about the trouble you're having.

As the email address on the order appears to be incorrect and you haven't received your eSIM QR code, you'll need to contact our Live Chat team so they can update the email address and help get the eSIM reissued.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to locate the order using your details and advise on the next steps.

Regards,

Gemma M
The iD Mobile Social Media Team

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