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Question

Issues with phone number porting

  • May 31, 2026
  • 1 reply
  • 4 views
E
Community Member

My phone number is showing in settings but when I make calls the old ID Mobile number shows up (not my actual number which should have ported over). However when someone calls me on my old number, the call comes through to my new phone. How can I ensure that it shows as me calling when making outbound calls? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Emilyt1988,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings


    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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