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Question

Issues with phone number porting

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My phone number is showing in settings but when I make calls the old ID Mobile number shows up (not my actual number which should have ported over). However when someone calls me on my old number, the call comes through to my new phone. How can I ensure that it shows as me calling when making outbound calls?

iD Mobile Employee

Hi @Emilyt1988,

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M
The iD Mobile Social Media Team

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