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New Contributor
michaelaston
New Contributor
January 1, 2026
Question

It's not possible to sign up for an ID Mobile account online because of a glitch

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 1, 2026

    Hi ​@michaelaston 

     

    I’m really sorry to hear that you’re having trouble registering your online account. Please try registering via the following link: https://my.idmobile.co.uk/logi.

     

    If it doesn’t work in your current browser, it may help to try a different one, or open the page in an incognito/private window.

     

    When registering, enter your email address first and then follow the on-screen instructions.

     

    If you continue to have any issues, please let me know and I’ll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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