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It's not possible to sign up for an ID Mobile account online because of a glitch

  • January 1, 2026
  • 3 replies
  • 36 views

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • January 1, 2026

Hi ​@michaelaston 

 

I’m really sorry to hear that you’re having trouble registering your online account. Please try registering via the following link: https://my.idmobile.co.uk/logi.

 

If it doesn’t work in your current browser, it may help to try a different one, or open the page in an incognito/private window.

 

When registering, enter your email address first and then follow the on-screen instructions.

 

If you continue to have any issues, please let me know and I’ll be happy to help further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

 


  • Author
  • New Contributor
  • January 1, 2026

Nope - that’s exactly the same as before. Your website doesn’t work.


Gemma M
iD Mobile Employee
Forum|alt.badge.img+5
  • iD Mobile Employee
  • January 2, 2026

Hi ​@michaelaston,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Gemma M