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New Contributor
January 1, 2026

It's not possible to sign up for an ID Mobile account online because of a glitch

  • January 1, 2026
  • 3 replies
  • 140 views

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 1, 2026

    Hi ​@michaelaston 

     

    I’m really sorry to hear that you’re having trouble registering your online account. Please try registering via the following link: https://my.idmobile.co.uk/logi.

     

    If it doesn’t work in your current browser, it may help to try a different one, or open the page in an incognito/private window.

     

    When registering, enter your email address first and then follow the on-screen instructions.

     

    If you continue to have any issues, please let me know and I’ll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 1, 2026

    Nope - that’s exactly the same as before. Your website doesn’t work.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 2, 2026

    Hi ​@michaelaston,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.