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Community Member
July 7, 2026

its about my reward. i bought the sim and it was said to give me amazon reward

  • July 7, 2026
  • 4 replies
  • 18 views

Hi, how can i get my reward for

switch. And to buy this sim?

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@GurjinderSingh,

     

    Thanks for getting in touch.

     

    If you're looking to claim a switch reward or have any questions about purchasing a SIM, our Sales team will be happy to help.

     

    Please contact them via Live Chat, where they'll be able to check your eligibility and guide you through the process.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 22, 2026

    Hi ​@GurjinderSingh,

     

    Thanks for getting in touch.

     

    If you're looking to claim a switch reward or have any questions about purchasing a SIM, our Sales team will be happy to help.

     

    Please contact them via Live Chat, where they'll be able to check your eligibility and guide you through the process.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    This Live-chat doesn’t work for the reward, the bot doesn’t find the matter and stays in a infinite loop

    Geluk
    Silver Contributor
    Silver Contributor
    July 22, 2026

    ON CHAT type, “SPEAK TO AN AGENT”😊

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    July 23, 2026

    Hi ​@sminamioka,

     

    Thank you for getting in touch, and I'm sorry to hear you're having trouble accessing Live Chat. I understand how frustrating it is when the chatbot gets stuck in a loop.

     

    You can try the following to access one of our Live Chat agents:

     

    • Visit the iD Mobile Help & Support page https://www.idmobile.co.uk/live-chat .
    • Scroll to the bottom of the page and select Live Chat.
    • When the chatbot opens, type "advisor" or "agent" to request to speak with a member of the team.
    • If prompted, answer the security questions and wait to be connected to an advisor.

     

    If you're using the iD Mobile app, you can also:

     

    • Open the app and sign in.
    • Go to Help.
    • Select Live Chat and follow the prompts to connect to an advisor.

     

    Thanks, 

    Tashnieka