joining

Forum|Forum|7 months ago
January 16, 2026
2 replies
61 views

Good evening, im looking at getting a phone with you but not sure if I’ll pass the credit check due to some past issues, if I pay the first month like it says amd get rejected what happens then to the money ?

Best answer by WelshPaul

It’s refunded.

WelshPaulAnswer

Platinum  Contributor

It’s refunded.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @normancarlton87

Thank you for getting in touch with us, I’m happy to clarify how this works.

When you place an order for a phone on a monthly plan, we do perform a credit check to ensure the plan is suitable for your circumstances. If the credit check is not approved, your order will not go ahead.

Any payment you have made, such as your first month’s payment, will be refunded in full if your application is declined. You will not be charged for the contract or the device if your credit check is unsuccessful. You can contact our sales team on 08000490250 for more information.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.