Question

Just joined ID Mobile

Forum|Forum|2 days ago
May 6, 2026
3 replies
17 views

KLD
New Contributor

I just joined ID Mobile this morning, i have now got a PAC code from my current supplier but as i have already checked out i cant find how to sent it to you? I have also tried to login/register but can’t get past the 3rd stage as it says it does not recognise my number. Do i need to set up a direct debit with my bank? When will the direct debit be taken as i have not been advised? Please help, sorry, i am panicking & out of my depth! Thanks

+5

Hosai W
iD Mobile Employee
Forum|Forum|1 day ago
May 6, 2026

Hi @KLD,

Please accept my apologies for any inconvenience caused to you, please confirm if you have received the welcome email.
Please let us know if this was received so that we can assist accordingly.

Thanks,
Hosai

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K

KLD
Author
New Contributor
Forum|Forum|1 day ago
May 6, 2026

Hi, thanks for getting back to me.

I got a ‘thank you for your order’ email & then an ‘order update email’.

I have since then ‘created an account’ but cant seem to get further than entering my surname, date of birth & phone number as it does not recognise something.

Thanks

Like

+9

Gemma M
iD Mobile Employee
Forum|Forum|1 day ago
May 7, 2026

Hi @KLD,

I am so sorry to hear of this. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.