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Question

Keep number from old contract

  • May 5, 2026
  • 3 replies
  • 10 views
J
Community Member

Just ordered a SIM contract rant to keep old number, said at start would be asked but wasn't 

 

    3 replies

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 5, 2026

    Hi ​@Jools.p,

    Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the switching issues.
    Please could you confirm if you are switching from another provider or from another iD Mobile account?

    -Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
    • NeelamMall
    • New Contributor
    • May 6, 2026

    Hi, I am having the same issue. I am transferring from Vodafone and would like to keep my old number. I have a pac code. Can you please help me with this asap. Thanks 

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@NeelamMall,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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