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Community Member
Ryan365365
Community Member
May 29, 2026
Question

keep old number

moved from o2 to ID. have my PAC code. how can i keep my old number now i have an ID account set up. all the prev chats just have an employee saying ive messaged you to resolve so provides no insight into how its actually done. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 31, 2026

    Hi ​@Ryan365365,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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