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keeping my old number

Forum|Forum|1 year ago
March 8, 2025
10 replies
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Hi

I used to have a lebara sim. Then I purchased a plan with ID eSIM. At the time, it said I could keep my old number, so I thought this would be the lebara one. But now I have a different number with ID. How can I use the ID sim but with my old number from lebara? Pls advice.

switching

Best answer by MZone

MZoneAnswer

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @AK1305, thank you for your question.

Please follow the link kindly sent by @MZone, which will advise you on how to use your PAC code and transfer your number over to us.

Thanks,

Tyler

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A

AK1305Author

New Contributor

@MZone @Tyler Thank you!! That was exactly what I needed, it was easy to follow and worked seamlessly :)

Tom

iD Mobile Employee

Hi @AK1305

Glad to hear that’s helped.

Tom

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M

Millyrose1

New Contributor

I have recently switched from one ID mobile deal to another after my contract ended. I need to know how to keep my original number as until this is done I am paying for 2 contracts!

Tyler C

iD Mobile Employee

Hi there @Millyrose1, unfortunately, you cannot transfer your number between contracts on the same network. To keep your number, you’d need to perform an upgrade, or complete a triangle port.

Thanks,

Tyler

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S

Snowymg1

New Contributor

Hi all indeed to transfer my number over from my old network to id mobile, I have the PAC code .

Hosai W

iD Mobile Employee

Hi @Snowymg1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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M

Mannie123

New Contributor

I have already had this conversation. I wanted to keep my old number and I messaged you guys around a month ago and it was sorted. However today I have got a message saying that my old number will now be terminated even though if I was supposed to keep the number I was wondering if you guys could help me so that I could keep my old number as I’ve already had this problem before.
This is the screenshot that I received and please help me thank you.

{IMAGE REMOVED}

Gemma M

iD Mobile Employee

Hi @Mannie123,

For your security, we'd recommend never sharing personal account information on a public forum, such as PAC codes, account numbers or other account-specific details.

From the screenshot, this appears to be an Apple iMessage/FaceTime issue rather than something on the iD Mobile network.

We'd recommend trying the following:

Go to Settings > Apps > Messages > iMessage and turn iMessage off, wait a few minutes, then turn it back on.
Do the same for Settings > Apps > FaceTime.
Restart your iPhone.
Ensure your phone is running the latest version of iOS.

If the number is still showing as registered after trying the above, we'd recommend contacting Apple Support, as iD Mobile can't remove or manage numbers registered with iMessage or FaceTime.

Regards,

Gemma M

The iD Mobile Social Media Team

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