I have got a new contract with ID mobile but I want to keep my number from O2. I have already set the phone up but transferred my O2 eSIM to my new phone just so I could set things up quicker. Now I need to do the PAC code but when I try to log in on the ID mobile app, it is asking me for the phone number on the account to send a confirmation text which is the one ID Mobile have given me but obviously I’m not going to get a text because I didn’t set that number up. What do I do now?
Question
keeping old number
+11
Option. 2 call sale on +44 20 7139 1397 Mon to Fri 9am to 6pm weekend lines closed a bit earlier and explain your matter.
Option 3 use Live Chat via Web browser or IDMobile app here's the link. In the message box type in, To speak to someone.
https://www.idmobile.co.uk/live-chat
Live Chat team are available 9am - 8pm Monday to Friday,
and 9am - 6pm Saturday, Sunday, and Bank Holidays.
Joe
+5Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.
Gemma
The iD Mobile Social Media Team
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