Skip to main content
Community Member
Sep 17, 2026 4:07 PM UTC
Question

Keeping old number not working

Everytime I enter my old telephone number and the PAC code it keeps saying to try again later. How can I fix this to keep my old numberĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Sep 19, 2026 7:21 PM UTC

    Hi ​@WillJones_11,

    Ā 

    I've just sent you a private message to help get this sorted.

    Ā 

    ToĀ find it, click your profile picture in the top-right corner and select ā€˜Private Messages’.

    Ā 

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    Ā 

    We'll speak to you there.

    Ā 

    Thanks,

    Ā 

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.