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Community Member
September 17, 2026
Question

Keeping old number not working

Everytime I enter my old telephone number and the PAC code it keeps saying to try again later. How can I fix this to keep my old number 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 19, 2026

    Hi ​@WillJones_11,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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