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Question

keeping old nunber

  • February 1, 2026
  • 1 reply
  • 14 views

I am trying to keep my old number and am getting oops something went wrong message 

 

I don't know what's wrong as it doesnt say and keep going round in circles 

1 reply

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  • iD Mobile Employee
  • February 2, 2026

Hi ​@Jtooke69 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Michael Z