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New Contributor
February 1, 2026
Question

keeping old nunber

  • February 1, 2026
  • 1 reply
  • 27 views

I am trying to keep my old number and am getting oops something went wrong message 

 

I don't know what's wrong as it doesnt say and keep going round in circles 

    1 reply

    iD Mobile Employee
    February 2, 2026

    Hi ​@Jtooke69 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.