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live chat

Forum|Forum|4 months ago
April 21, 2026
22 replies
19134 views

How do I access the live chat?

billing

Best answer by Owethu M

Hi @Freddy96,

You can access iD Mobile Live Chat by following these steps:

💬 Direct access:

👉 https://www.idmobile.co.uk/live-chat

📲 How to use it:

Open the link above
Scroll down the page
Click “Chat now” (you may need to accept cookies if prompted)
Enter your details and start the chat
You’ll then be connected to an advisor

⏱️ Availability:

Live Chat is usually available during published customer service hours, and if it’s outside those times, the chat button may appear as “offline” until agents are available.

If you’re having trouble loading it, try:

Incognito/private browser window
Switching browser (Chrome/Edge recommended)
Turning off VPN/ad blockers

If you want, I can also help you with what to say when you get through so it gets resolved faster 👍

Owethu

Show previous replies

R

RAM358

New Contributor

i bought an e sim but it does not work with my mobile phone - the phone is too old.

I went to currys today to collect the physical sim and they have given me a blank sim and the sim number but i do not know the telephone number that accompanies the sim card. i need someone to activate the physical sim with the sim number. can you help please?

Gemma M

iD Mobile Employee

Hi @RAM358,

I am so sorry to hear of the trouble that you are facing.

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

stellaakuamoah

New Contributor

I have been charged £15 more for my monthly charges

Gemma M

iD Mobile Employee

Hi @stellaakuamoah,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chilvers

New Contributor

I need to speak to someone on phone i do not understand i need to send my pac number over to you

A

artiparikh

New Contributor

My sim ard is not working

Gemma M

iD Mobile Employee

Hi @artiparikh,

I'm sorry to hear that your SIM card isn't working.

Could you let us know a little more about the issue?

For example:

Are you unable to make or receive calls?
Are texts affected?
Is mobile data not working?
Is the phone showing No Service, Emergency Calls Only, or SIM Not Detected?
Have you recently changed phones or received a replacement SIM?
What make and model of phone are you using?

In the meantime, please try:

Restarting your phone.
Turning Airplane Mode on for 30 seconds and then back off.
Removing and reinserting the SIM card (if it's a physical SIM).
Trying the SIM in another phone, if possible.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chilvers

New Contributor

I having got my sim yet

Gemma M

iD Mobile Employee

Hi @Chilvers,

I'm sorry to hear that your SIM card hasn't arrived and that your service has been disconnected.

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kylie1988

New Contributor

I can't pay my bill this time but will pay it 21st I need my phone services