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Question

live chat not working all day!!

  • October 21, 2025
  • 1 reply
  • 56 views
F
Community Member

For 2 days now I need to speak to customer services via live chat and it keeps saying: 

I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

I have tried multiple times during working hours all day and nothing. Not a good sign when I’m a new customer to ID. 

    1 reply

    Zubeida H
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • October 21, 2025

    Hi ​@faheem21 

     

    Have you tried clicking directly onto the link on the idmobile website in order to get to live chat? 

    If you’d prefer speaking to someone over the phone, you can contact our customer services/complaints department directly on 08000492402. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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