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Question

Logging In

  • April 12, 2026
  • 1 reply
  • 18 views

I purchased this sim for the data onlyelement to watch TV & use  my laptop via WiFi on my boat. I already have a mobile account with another provider which I am not transfering to idmobile.

You keep asking me to sign in which I cannot do as you want to text a code to my idmobile phone which is not connected so we cannot communicate with each other.

Please advise if I have bought the wrong type of sim or if not how to log into my account another way.

Thank you.

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • April 13, 2026

Hi ​@Grey Heron,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
 

Thanks,

Hosai