Solved
lost sim and cannot switch ftom previous provider
lost my sim when opening the packaging and cannot switch from previous provider
Owethu MAnswer
iD Mobile Employee
September 4, 2026
Hi
We're sorry to hear that you've lost your SIM while opening the packaging, particularly as you're trying to switch your existing number from your previous provider.
We can help you arrange a replacement SIM so you can continue with the process.
You have two options:
- Visit your nearest Currys store and obtain a replacement SIM.
- Contact us via Live Chat and our team can complete the necessary security checks and arrange a replacement SIM for you.
Once you have your replacement SIM, we'll be able to assist you with getting it activated and continuing with the transfer of your existing number.
We apologise for the inconvenience and appreciate your patience while we help you get connected.
Owethu
