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Question

Missing Welcome Email - When Will My Number Transfer?

  • April 13, 2026
  • 1 reply
  • 4 views
M
Community Member

I signed up to iD Mobile on 31st March and selected 10th April (I believe) for my old number to transfer over. I provided my PAC code. My number doesn’t appear to have transferred and I can’t find my welcome email so I have no documentation. I did receive emails about my DD and I received a confirmation with my order number but not the welcome email and I have checked my spam folder. Please could you resend this and help me find out what is happening with the number migration. Many thanks!

1 reply

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • April 13, 2026

Hi ​@meadow, 

 

I’m really sorry to hear that you haven’t received your welcome email and that your number transfer hasn’t gone through as expected I understand how important it is to have access to your account details and keep your number active.

 

I do apologise for the inconvenience this has caused.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I’ll speak to you there.

 

Owethu

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