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Mistakenly Transferred Existing Number as eSIM

  • October 6, 2025
  • 2 replies
  • 163 views
S
New Contributor

Hi I purchased a new phone from ID Mobile and have an old mobile with Vodafone which I want to transfer the number. In the process of setting up the new iPhone I mistakenly said yes to transfer the number so it moved the number from Vodafone over to the new iPhone as an eSIM. It then disconnected the service on the old Vodafone mobile. I did get a PAC code from Vodafone prior to this.
I have since removed the eSIM from the new phone and have tried to go through the Porting process but it keeps coming back with a problem. Tried contacting support via the chatbot but it's absolute garbage. Says Average wait time is 20 mins but disconnects before anyone responds. Any help appreciated

Best answer by Tyler C

Hi there ​@Scotttiey no problem at tall. 

 

That is correct, once your switch is complete, your old contract automatically cancels.

 

Thanks,

Tyler

    2 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 7, 2025

    Hi there ​@Scotttiey, so to confirm, have you already completed the number switch, or trying to complete it now?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Scotttiey
    • Author
    • New Contributor
    • October 7, 2025

    Hi Tyler Yesterday I managed to get through to support on the chat after quite a few attempts. Passed the PAC Code to them and they did the switch. Just got the text to say switch confirmed and all looks ok (i can dial the old number on the new phone).
    Am i right in thinking once the switch happens the old contract with Vodafone is stopped?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • October 7, 2025

    Hi there ​@Scotttiey no problem at tall. 

     

    That is correct, once your switch is complete, your old contract automatically cancels.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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