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Question

Mobile app - "allow required cookies only"

  • September 21, 2025
  • 8 replies
  • 53 views
T
New Contributor

Hi,

It's my first time here, I've just joined ID mobile and I am trying to download the app but I cannot seem to get past this page: 

 

Device: Samsung Galaxy A15

I have a physical SIM card in my device 

    8 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 22, 2025

    Hi there ​@Tameka, sorry to hear that. Have you tried deleting the app and re-downloading?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tameka
    • Author
    • New Contributor
    • September 22, 2025

    Hi there ​@Tameka, sorry to hear that. Have you tried deleting the app and re-downloading?

     

    Thanks,

    Tyler

    Hi,

    Yes I have. I have even downloaded it on a second device and I still get that pop up that won't allow me to fully download the app

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Tameka, sorry to hear that.

     

    What was the second device please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tameka
    • Author
    • New Contributor
    • September 24, 2025

    Hi there ​@Tameka, sorry to hear that.

     

    What was the second device please?

     

    Thanks,

    Tyler

    Samsung Galaxy A54

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • September 24, 2025

    ​@Tameka -

    Hi. Thanks for sharing. I assume you can’t interact with the cookie pop-up modal on either device? Thanks.

    iD Community Manager
    T
    New Contributor
    • Tameka
    • Author
    • New Contributor
    • September 24, 2025

    ​@Tameka -

    Hi. Thanks for sharing. I assume you can’t interact with the cookie pop-up modal on either device? Thanks.

    Yes that's correct. But I've just opened the app again and I can interact with the cookie pop up now so it's fully working. Thank you for all your help, & ​@Tyler C 

    T
    New Contributor
    • Tameka
    • Author
    • New Contributor
    • September 25, 2025

    ​@Tyler C ​@Matthew T 

    Can you advise me on where I can see my usage in the app? I have the £7 pay monthly plan with unlimited texts and unlimited calls but is there somewhere where I can see how many calls and texts I've actually used?

    Cheers

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 25, 2025

    Hi ​@Tameka  you will be able to check this once your bill is produced and this will show you your usage. Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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