New Contributor

Question

Mobile app - "allow required cookies only"

Forum|Forum|11 months ago
September 21, 2025
8 replies
54 views

Hi,

It's my first time here, I've just joined ID mobile and I am trying to download the app but I cannot seem to get past this page:

Device: Samsung Galaxy A15

I have a physical SIM card in my device

Tyler C

iD Mobile Employee

Hi there @Tameka, sorry to hear that. Have you tried deleting the app and re-downloading?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

TamekaAuthor

New Contributor

Hi there @Tameka, sorry to hear that. Have you tried deleting the app and re-downloading?

Thanks,

Tyler

Hi,

Yes I have. I have even downloaded it on a second device and I still get that pop up that won't allow me to fully download the app

Tyler C

iD Mobile Employee

Hi there @Tameka, sorry to hear that.

What was the second device please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

TamekaAuthor

New Contributor

Hi there @Tameka, sorry to hear that.

What was the second device please?

Thanks,

Tyler

Samsung Galaxy A54

Matthew T

iD Mobile Employee

@Tameka -

Hi. Thanks for sharing. I assume you can’t interact with the cookie pop-up modal on either device? Thanks.

iD Community Manager

T

TamekaAuthor

New Contributor

@Tameka -

Hi. Thanks for sharing. I assume you can’t interact with the cookie pop-up modal on either device? Thanks.

Yes that's correct. But I've just opened the app again and I can interact with the cookie pop up now so it's fully working. Thank you for all your help, & @Tyler C

T

TamekaAuthor

New Contributor

@Tyler C @Matthew T

Can you advise me on where I can see my usage in the app? I have the £7 pay monthly plan with unlimited texts and unlimited calls but is there somewhere where I can see how many calls and texts I've actually used?

Cheers