Hi ​@mcvpjd3,

Thank you for your question.

If you're a completely new customer and are taking out a new contract, you'll need to have been on your current plan for at least six months before you're eligible to switch to a 12-month contract.

Once you're eligible, there shouldn't be any issues with making the switch, and you'll be able to keep your existing mobile number.

If you have any other questions, please don't hesitate to get in touch.

Thanks,

Tashnieka

So I can’t do a 1 month plan and then move to a 12 month plan if I’m happy with the service?

 

Hi ​@mcvpjd3,

You will need to be on the 1 month plan for at least 6 moths before you change to a 12 month plan.

Thanks,

Thanks