moving a number over to a pre-existing account.

Hi ​@Crazy10,

Thank you for reaching out, and I'm happy to clarify how you can transfer your existing number to iD Mobile.

Unfortunately, iD Mobile doesn't support transferring a number internally between two iD Mobile accounts. If your older number is already with iD Mobile, we're unable to move it directly onto your newer iD Mobile account.

However, if your older number is currently with a different network provider and you'd like to transfer it to iD Mobile, you can do this using a PAC (Porting Authorisation Code).

How to transfer your number to iD Mobile

1. Contact your current network provider and request a PAC code.
2. Make sure your new iD Mobile SIM is active and your new account is set up.
3. Contact iD Mobile via Live Chat and provide your PAC code and the mobile number you'd like to transfer.
4. Follow the instructions provided by our team to complete the transfer.
5. Once the transfer is complete, your existing number will replace the temporary iD Mobile number on your new SIM.

Please note that a PAC is valid for 30 days, so make sure you provide it to us within this period.

If your older number is already with iD Mobile, please let us know, as we'll be able to explain the alternative options available to you.

We hope this clarifies the process and look forward to helping you keep the number you want.

Owethu