Skip to main content
New Contributor
Chukwudum007
New Contributor
April 15, 2026

moving from EE to ID mobile

I have just received my PAC from EE and I want to retain my number as I have started the conversation to move to ID mobile can I confirm what next I need to do to get this done and I was advised I would get a sim delivered to my address and a cheque of £45 till date I have not received any 

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 16, 2026

    Hi ​@Chukwudum007,

     

    Sorry to hear about the confusion, I’ll be happy to help clarify things for you.

     

    Firstly, regarding your PAC code, once you’ve received your iD Mobile SIM, you can submit your PAC and transfer your number either through your iD Mobile account online/app, or by contacting our Live Chat team who can do it for you.

     

    In terms of your SIM delivery, this is usually sent via Royal Mail and should arrive within 2–3 working days after your order has been accepted, so it may still be on its way.

     

    Regarding the £45 cheque, could you let us know which offer or promotion this relates to? Once we have a bit more detail, we can point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Chukwudum007Author
    New Contributor
    April 16, 2026

    Why can’t I get a number to call and resolve this once and for all.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 17, 2026

    Hi ​@Chukwudum007,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement