moving from EE to ID mobile

Hi ​@Chukwudum007,

Sorry to hear about the confusion, I’ll be happy to help clarify things for you.

Firstly, regarding your PAC code, once you’ve received your iD Mobile SIM, you can submit your PAC and transfer your number either through your iD Mobile account online/app, or by contacting our Live Chat team who can do it for you.

In terms of your SIM delivery, this is usually sent via Royal Mail and should arrive within 2–3 working days after your order has been accepted, so it may still be on its way.

Regarding the £45 cheque, could you let us know which offer or promotion this relates to? Once we have a bit more detail, we can point you in the right direction.

Regards,

Gemma M

The iD Mobile Social Media Team

Why can’t I get a number to call and resolve this once and for all.

Hi ​@Chukwudum007,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai