My data roaming isnt working whike using a new contract

My data and texts are not activated meaning I cannot use them. I got a text yesterday stating my contract has been set up but it isn’t working.

iD Mobile Employee

Hi @ahirst135.

Thank you for your post. I am sorry that your data and texts are not working yet.

Please try the following steps, which often help refresh the connection to the network:

Restart your device.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on.
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Reset your network settings to refresh your device's connection to the network.

Thanks,

Marquerita

The iD Mobile Team

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