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New Contributor
October 1, 2026

My i phone taken away from me by fraudsters

I ordered for an iphone 18 pro max,it was delivered,i called a number i saw on google as id mobile contact to request for insurance,they said i should return the phone and they will send me a new one which is insured,i sent it with a code they sent me so not to pay for postage ,now i call them for the insured fon and they keep toasing me,it will be delivered the next day,the next day will come and they say the next day,it has not been delivered over a week now.

    1 reply

    iD Mobile Employee
    October 2, 2026

    Hi ​@Joyce Konamah Ntakor.

     

    Thank you for sharing this, and I am very sorry to hear what has happened.

     

    iD Mobile does not offer insurance, so I am afraid the person you spoke to was not from iD Mobile. We are concerned by what you have described and would like our team to look into it as a priority.

     

    Please contact us directly via Live Chat at https://www.idmobile.co.uk/live-chat so that we can review your order and the return.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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