Skip to main content
New Contributor
Julieanne_
New Contributor
September 29, 2026
Solved

My ID app only opens on WiFi.

  • September 29, 2026
  • 3 replies
  • 29 views

My iD Mobile app only opens on WiFi. On mobile data I see this 👇🏼  I have checked permissions and its set to "WiFi or Mobile"

Who can help?

Thank you. 

 

    Best answer by Gemma M

    Hi ​@Julieanne_,

     

    I’m sorry to hear that the iD Mobile app is only working while you’re connected to Wi-Fi.

     

    As you’ve already checked that the app has permission to use both Wi-Fi and mobile data, please try uninstalling the iD Mobile app completely and then reinstalling it.

     

    Once reinstalled, switch Wi-Fi off and make sure you’re connected using your iD Mobile data only before opening and logging into the app again.

     

    If the issue continues after reinstalling the app, please let us know and we can advise further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    October 1, 2026

    Hi ​@Julieanne_,

     

    I’m sorry to hear that the iD Mobile app is only working while you’re connected to Wi-Fi.

     

    As you’ve already checked that the app has permission to use both Wi-Fi and mobile data, please try uninstalling the iD Mobile app completely and then reinstalling it.

     

    Once reinstalled, switch Wi-Fi off and make sure you’re connected using your iD Mobile data only before opening and logging into the app again.

     

    If the issue continues after reinstalling the app, please let us know and we can advise further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Julieanne_Author
    New Contributor
    October 1, 2026

    Thank you Gemma, that worked perfectly.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Julieanne_,

     

    You’re very welcome. I’m glad I could help.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement