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Question

My number did not port on the specified date

  • November 18, 2025
  • 2 replies
  • 106 views
C
New Contributor

Hi.

My number was due to port from O2 to ID Mobile yesterday, but the transfer has not happened.

When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!
You're currently viewing the plan for 07449….., which already has a pending switch request.”

I am concerned that the transfer wont happen and I will miss the no-fee transfer window from O2.

All necessary information was provided when I purchased my bundle from ID Mobile i.e. old number / PAC code / new number / transaction number.

Any support would be greatly appreciated.

 

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • November 18, 2025

    ​@ChrisC1962  When were you due to be switched onto IDMobile?

    IDMobile over the weekend gone had some system maintenance work being carried out so I'm thinking this may of had an impact on your port. 

    It's in progress at least but this means nothing at the moment. If you can reply back with your date for your porting and if the date has since passed, I'll forward your concerns to a member of staff to investigate this for you. 

     

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    C
    New Contributor
    • ChrisC1962
    • Author
    • New Contributor
    • November 18, 2025

    Hi. 
     

    Thanks for your reply. 
    The nominated date was 17/11/2025

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