My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?
Solved
my old number hasnt transferred to my new id phone
Best answer by Lamiya C
Hi
Thanks for reaching out. Number transfers can sometimes take a little longer if submitted near a weekend or bank holiday. Typically, the transfer happens within 1 working day, between 10:00–18:00.
Please check if you received a confirmation SMS about the transfer. Also, ensure that the correct SIM is in your phone. If your number hasn’t transferred by tomorrow, you can let us know to get in touch with you
Lamiya
Hi
Thanks for reaching out. Number transfers can sometimes take a little longer if submitted near a weekend or bank holiday. Typically, the transfer happens within 1 working day, between 10:00–18:00.
Please check if you received a confirmation SMS about the transfer. Also, ensure that the correct SIM is in your phone. If your number hasn’t transferred by tomorrow, you can let us know to get in touch with you
Lamiya
Thanks for your message. No confirmation message received yet but the new sim card is in the phone ready to go.
Fingers crossed for tomorrow 🤞
hI
No worries, if you require any further assistance don’t hesitate to reach out to us. We’ll be happy to assist!
-Anneline
I’m having the same issue, have a text saying the switch will happen on 02 Jan 2026 - still no joy - how do i get help?
Anneline M
Still not resolved today. Any suggestions?
It won't be resolved today.... Sunday is not a working fay
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