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my old number hasnt transferred to my new id phone

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My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

Lamiya CAnswer

iD Mobile Employee

Hi @GraemeN ,

Thanks for reaching out. Number transfers can sometimes take a little longer if submitted near a weekend or bank holiday. Typically, the transfer happens within 1 working day, between 10:00–18:00.

Please check if you received a confirmation SMS about the transfer. Also, ensure that the correct SIM is in your phone. If your number hasn’t transferred by tomorrow, you can let us know to get in touch with you

Lamiya

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Lamiya CAnswer

iD Mobile Employee

Hi @GraemeN ,

Thanks for reaching out. Number transfers can sometimes take a little longer if submitted near a weekend or bank holiday. Typically, the transfer happens within 1 working day, between 10:00–18:00.

Please check if you received a confirmation SMS about the transfer. Also, ensure that the correct SIM is in your phone. If your number hasn’t transferred by tomorrow, you can let us know to get in touch with you

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

GraemeNAuthor

New Contributor

Thanks for your message. No confirmation message received yet but the new sim card is in the phone ready to go.

Fingers crossed for tomorrow 🤞

Anneline M

iD Mobile Employee

hI @GraemeN

No worries, if you require any further assistance don’t hesitate to reach out to us. We’ll be happy to assist!

-Anneline

Phil Riding

New Contributor

I’m having the same issue, have a text saying the switch will happen on 02 Jan 2026 - still no joy - how do i get help?

G

GraemeNAuthor

New Contributor

Anneline M

Still not resolved today. Any suggestions?

L

L0rdvega

Helpful Contributor

Anneline M

Still not resolved today. Any suggestions?

It won't be resolved today.... Sunday is not a working fay

Lamiya C

iD Mobile Employee

Hi @GraemeN ,

If your number port was scheduled for a Friday, there might be a slight delay in the process. I’d advise giving it until today 6 pm to complete. In the meantime, please make sure your iD SIM is in your phone.

Please also note that number transfers aren’t processed on weekends or bank holidays, as these aren’t considered working days.

If you still haven’t received service by this evening, let me know on here

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Karen16

New Contributor

My number port was requested over 24 hours ago. It was a Thursday, so not a weekend day. I know I have an urgent text, which I can't receive. I have the new SIM card in. Please help.