MY PAC CODE TO PORT TO YOU DOESN'T WORK- SAYS ERROR

2 replies
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My PAC CODE won’t register with you and tried numerous times. Its from Lebara and questioning whether its work porting back to you

Anneline M

iD Mobile Employee

Hi @Daniel Summers,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline

M

Marquerita T

iD Mobile Employee

Hi @Daniel Summers.

Thank you for your post. I am sorry to hear you’re having trouble getting your PAC code accepted. I understand how frustrating that can be.

There are a few common reasons this can happen, such as:

The PAC code has expired (they are usually valid for 30 days)
The details entered don’t exactly match those held by your previous provider (e.g. name, number, or account details)
The number is still active or not fully released by Lebara yet
A temporary system issue during the porting process

To get this sorted for you quickly, please contact us directly via live chat here: https://www.idmobile.co.uk/live-chat.

Our team can check your PAC details, confirm what’s happening with the transfer, and help get it processed correctly for you.

Thanks,

Marquerita

The iD Mobile Team

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