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Kate Tarrant
New Contributor
New Contributor
July 26, 2025
Question

my phone doesn’t work to make calls

  • July 26, 2025
  • 6 replies
  • 76 views

Hi, 

 

ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do? 
 

thanks 

    6 replies

    Kate Tarrant
    New Contributor
    New Contributor
    July 27, 2025

    Hi I think my phone is working now

    Kate Tarrant
    New Contributor
    New Contributor
    July 27, 2025

    Please can I ask about my plan? What happens when I go on holiday? 

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    July 28, 2025

    Please can I ask about my plan? What happens when I go on holiday? 

    These community articles might help, ​@Kate Tarrant.

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
    iD Mobile Employee
    July 28, 2025

    Hi ​@Kate Tarrant,

    Welcome to the Community!

    I hope that one of the links helped you with your query.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 21, 2026

    I switched yesterday & now my phone won't receive calls 

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Tornadonel,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:
     
    For Android: 

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:
     

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    If this does not work, please let us know so that we can look into the next steps in getting this resolved. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.