my phone doesn’t work to make calls

Hi I think my phone is working now

Please can I ask about my plan? What happens when I go on holiday? 

These community articles might help, ​@Kate Tarrant.

Hi ​@Kate Tarrant,

Welcome to the Community!

I hope that one of the links helped you with your query.

If you require further assistance, please let us know.

Kash

I switched yesterday & now my phone won't receive calls 

Hi ​@Tornadonel,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:
 
For Android: 

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new/current number
• Tap Save

Then follow these steps to refresh iMessage:
 

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

If this does not work, please let us know so that we can look into the next steps in getting this resolved. 

Regards,

Gemma M

The iD Mobile Social Media Team