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Community Member
April 9, 2026
Question

my phone is not compatible with an e sim so i need to order a physical sim . This is a new order so i dont have a number yet which makes it impossible to get help

  • April 9, 2026
  • 1 reply
  • 20 views

I've just ordered an  e sim for a new account but my phone is not compatible with e sim . I need to order a physical sim but Avington great difficulty getting in touch with anyone .

    1 reply

    iD Mobile Employee
    April 10, 2026

    Hi ​@Jeff2059,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.