my phone number doesnt receive security messages

Hi ​@keupton,

If you've recently transferred your number to iD Mobile and standard calls and texts are working, but security or verification texts from your bank aren't coming through, please try the following:

1. Restart your iPhone.
2. Go to Settings > Phone > My Number and make sure your transferred number is showing correctly.
3. Turn Airplane Mode on for 30 seconds, then turn it off again.
4. Go to Settings > Messages and make sure iMessage is activated with the correct phone number.
5. Check that you haven't blocked the sender or enabled any message filtering settings.
6. Contact your bank and ask them to confirm they have your correct mobile number on file, as some verification services can continue sending codes to the old network after a number transfer.
7. If you've recently transferred your number, allow a little more time, as some verification and authentication services can take longer to update than standard calls and texts.

If you've tried all of the above and you're still not receiving security texts, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team