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My phone should have activated by now, but I now have no network at all.

  • August 21, 2025
  • 3 replies
  • 96 views
Y
New Contributor

I received an email telling me that my activation would complete by 10pm tonight and my old provider would then no longer work.

Well, we’ve passed that deadline and my old provider no longer works. Problem is that

  1. I’ve not received any notification from ID mobile
  2. When I try to log on to my account it sends me a verification code, but my phone is not connected to a network, so that is not helping
  3. I don’t think I have received the sim, although I requested one
  4. Because I can’t successfully log on my phone is dead.
  5. No human available to chat until 9am.

So far my introduction to ID mobile has not impressed me, If anyone out there can help me, I thank you in advance.

Best answer by WelshPaul

I don’t think I have received the sim, although I requested one

Surely you know if you have received and installed a physical SIM or eSIM? Obviously, without these, you cannot access the network.

    3 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 21, 2025

    I don’t think I have received the sim, although I requested one

    Surely you know if you have received and installed a physical SIM or eSIM? Obviously, without these, you cannot access the network.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Y
      New Contributor
      • Yvonne6
      • Author
      • New Contributor
      • August 21, 2025

      Thank you, I’ve been trying to migrate this for my wife and I’ve just discovered the email that provided the necessary QR code, which up until now I was not aware of.

      Duly scanned and activated now.

      BINGO. Thank you all for your help.

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • August 25, 2025

        Hi there ​@Yvonne6, we’re glad to see that ​@WelshPaul was able to help!

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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