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my sim is not working

  • May 7, 2026
  • 1 reply
  • 15 views
K
Community Member

Good morning , 

my number has been swoped over on Tuesday people are still unable to contact me but a handful of people can phone me but no text messages coming through and it’s saying user is no longer in service to everyone else. Can someone help me please? Many thanks Katie 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Katier 

     

    Thank you for getting in touch with us, and I’m sorry to hear you’re experiencing issues after your number transfer.

     

    From what you’ve described, it sounds like your port has completed but your service is not fully registering correctly on all networks, which can cause incoming calls and texts to fail or show messages such as “user is no longer in service”.

    To help resolve this, please try the following:

    Restart your phone
    Turn airplane mode on for 30 seconds, then off again
    Ensure your SIM is correctly inserted (or eSIM is active if applicable)
    Check that “automatic network selection” is turned on

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

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