New Contributor

need to talk about something..

3 replies
38 views

I have questions

Gemma M

iD Mobile Employee

Hi @Kp2205,

We'd be happy to help.

Could you let us know how we can assist?

As this is a public forum, please don't share any personal or account information.

Let us know your questions and we'll do our best to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kp2205Author

New Contributor

How can i get phone on contract i applied early before but they reject my application

Gemma M

iD Mobile Employee

Hi @Kp2205,

I’m sorry to hear that your previous application for a phone contract was declined.

If you’ve been declined following a credit check, we recommend waiting around 90 days before applying again, as applying again too soon may result in another decline.

Once this time has passed, you can either place a new order through the iD Mobile website or contact our Sales Team via Live Chat for assistance with the options available to you.

https://www.idmobile.co.uk/live-chat

Please bear in mind that all pay-monthly phone contracts are subject to the relevant credit and security checks, so we cannot guarantee that a future application will be accepted.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.