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Simoak
Helpful Contributor
Helpful Contributor
August 29, 2026
Question

need to talk to someone at id mobile ( not live chat)

  • August 29, 2026
  • 2 replies
  • 65 views

Hi all i went into my local currys and got a phone number to speak to someone at id mobile when i phoned the number it was a complaint line but its not a complaint i want to make ! Ive got 2 contracts with id mobile my phone 1 and sim only which is unlimited everything ! What i want to do is pay my phone contract off as ive only a couple of months left and then my phone contract sim number i want to change to my sim only contract and i want to speak to someone NOT do live chat ! Can someone please give me the number i need to phone please and speak to a real person please .. many thanks 

 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    August 29, 2026

    The service provided is online only; go to CHAT page, type “SPEAK TO A PERSON”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2026

    Hi ​@Simoak

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu