Hi ​@Skye1234,

Thanks for getting in touch, and I’m sorry to hear this. I understand it’s frustrating when you’ve been a customer for a while and still get declined.

Credit decisions (whether online or in-store) are carried out by an automated credit assessment system, and we’re not able to see the exact reason why an application is declined. This can happen due to a range of factors, such as:

Credit score and credit history
Existing financial commitments
Information not matching credit reference records

Even existing customers still need to pass a new credit check for additional contracts.

What you can do:
You can try again later, as credit decisions can change over time
Make sure all personal details entered match your credit file exactly
You can also check your credit report with agencies like Experian, Equifax or TransUnion

I know this isn’t the answer you were hoping for, and I’m sorry we can’t provide more specific details on the decline.

Lmaiya

its all sorted now