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Community Member
July 6, 2026
Question

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  • July 6, 2026
  • 1 reply
  • 7 views

Making a new account and the system keeps saying my bank details are incorrect when they are correct. Please help me sign up for my sim plan while keeping my number as I have my PAC

    1 reply

    iD Mobile Employee
    July 7, 2026

    Hi ​@Ellsbellz 

     

    Thank you for getting in touch with us. 

     

    I'm sorry to hear you're having trouble setting up your account. If the system is advising that your bank details are incorrect even though they are correct, please double-check that the details entered match exactly what your bank has on file, including the account holder name, sort code, and account number.

    If you're still unable to complete the sign-up, please let us know the exact error message you're receiving and we'll be happy to look into this further.

     

    Tank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.