Hi ​@Ellsbellz 

Thank you for getting in touch with us. 

I'm sorry to hear you're having trouble setting up your account. If the system is advising that your bank details are incorrect even though they are correct, please double-check that the details entered match exactly what your bank has on file, including the account holder name, sort code, and account number.

If you're still unable to complete the sign-up, please let us know the exact error message you're receiving and we'll be happy to look into this further.

Tank you,

Zandile m

The iD Mobile Team