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Question

New account, how do i now add 2nd sim only for my wife?

  • April 7, 2026
  • 3 replies
  • 5 views
D
New Contributor

Apologies if already answered, but I’m confused about process. 
I have a Vodafone small bus account with 2 monthly sims, and have obtained PAC codes.

I’m semi retired now so wanted to simplify and save money to come across to ID mobile as our daughter has it and always seems to have better reception/data coverage.

i ordered new Sim only, and it arrived today so I added it to my immobile login, and provided first PAC ready for switch tomorrow.

i assumed once logged in I’d have option to buy new sim only, but all I see is option to add subscription. This seems to then need a surname/dob/number for but I’ll not have those till new order placed… do I just order a new SIM and repeat all my ID and billing info again, I just want to add a 2nd identical subscription and provide my wife’s PAC

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@djh1964,

     

    Thanks for your message, and no need to apologise at all, we’re always happy to help! 

     

    Yes, you will need to place a new SIM only order separately for your wife’s number. Each mobile connection needs to be ordered individually, even if it’s going onto the same iD Mobile account later.

     

    Once the new SIM arrives, you can simply add it to your existing login and then submit the PAC code to bring her number across.

     

    If you’d prefer, our Sales Live Chat team can also help you place the order step-by-step here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • djh1964
    • Author
    • New Contributor
    • April 7, 2026

    Thanks, we have now ordered the extra SIM so will try to add it to account once it arrives 

     

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@djh1964,

     

    Thanks for letting me know, and that is great to hear! 

     

    If you face any further issues, please do not hesitate to get back in touch with us. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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