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Question

new con

  • June 16, 2026
  • 1 reply
  • 7 views

I placed an order Order number: 146974022 on 28/05/26 and get a email saying that I needed to go to a curry’s store regarding id.

i have since seen that the address on the application is an old address of mine that I am not associated with anymore for at least 8 years and I did not enter that address.

i need to discuss this as it made me be rejected for a contract and I believe your system caused the issue.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Macey72

 

Thank you for reaching out. I do apologise that you failed the order. 

 

Unfortunately, as the order has not been successful, we’re unable to process it further from our side.

 

We would recommend contacting our Sales Team, who will be able to review the details used for the application, confirm whether the information is correct, and assist you with updating any details if required. They will also be able to help you place a new order once everything has been corrected.

 

You can reach our Sales Team via:

  • Live Chat on the iD Mobile website
  • Phone: 0800 049 0250

We apologise for any inconvenience caused and appreciate your understanding.

 

Owethu