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New Contributor
March 11, 2026
Question

new connection not working

  • March 11, 2026
  • 5 replies
  • 16 views

My daughter is in Spain, her phone should have activated yesterday but it hasn’t

    5 replies

    iD Mobile Employee
    March 11, 2026

    Hi ​@stevenmac 

    Thank you for getting in touch.

    We're sorry to hear that your daughter's phone has not activated yet while she is in Spain. if you are the account holder of your daughters account please send us private message so that we can have a look on your daughters account or you can reach out to us via our socials (Facebook or Instagram), live chat   https://www.idmobile.co.uk/live-chat

     

     

    Thank you,

    Zandile 

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    stevenmacAuthor
    New Contributor
    March 11, 2026

    How do I do that?

     

    iD Mobile Employee
    March 12, 2026

    Hi ​@stevenmac 

    Thank you for the above, please check on your private messages I have sent you a private message.

     

    Thank you,

    Zandile

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    stevenmacAuthor
    New Contributor
    March 12, 2026

    I can’t see a private message. I have fixed the issue now

    iD Mobile Employee
    March 12, 2026

    Hi ​@stevenmac 

    Thank you for getting in touch with us, I am so sorry that you cannot see and I am glad that the issue has been resolved.  If you need any further help, please don’t hesitate to get back in touch. You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.