new connection not working

5 replies
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My daughter is in Spain, her phone should have activated yesterday but it hasn’t

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Zandile M

iD Mobile Employee

Hi @stevenmac

Thank you for getting in touch.

We're sorry to hear that your daughter's phone has not activated yet while she is in Spain. if you are the account holder of your daughters account please send us private message so that we can have a look on your daughters account or you can reach out to us via our socials (Facebook or Instagram), live chat https://www.idmobile.co.uk/live-chat

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

stevenmacAuthor

New Contributor

How do I do that?

Z

Zandile M

iD Mobile Employee

Hi @stevenmac

Thank you for the above, please check on your private messages I have sent you a private message.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

stevenmacAuthor

New Contributor

I can’t see a private message. I have fixed the issue now

Z

Zandile M

iD Mobile Employee

Hi @stevenmac

Thank you for getting in touch with us, I am so sorry that you cannot see and I am glad that the issue has been resolved. If you need any further help, please don’t hesitate to get back in touch. You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.