Hi ​@stevenmac 

Thank you for getting in touch.

We're sorry to hear that your daughter's phone has not activated yet while she is in Spain. if you are the account holder of your daughters account please send us private message so that we can have a look on your daughters account or you can reach out to us via our socials (Facebook or Instagram), live chat   https://www.idmobile.co.uk/live-chat

Thank you,

Zandile 

The iD Mobile Team

How do I do that?

Hi ​@stevenmac 

Thank you for the above, please check on your private messages I have sent you a private message.

Thank you,

Zandile

The iD Mobile Team

I can’t see a private message. I have fixed the issue now

Hi ​@stevenmac 

Thank you for getting in touch with us, I am so sorry that you cannot see and I am glad that the issue has been resolved.  If you need any further help, please don’t hesitate to get back in touch. You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile 

The iD Mobile Team