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new contract

  • April 30, 2026
  • 3 replies
  • 22 views

Hi

I ordered sim with cotract for 24 months unlimited data . but i want keep my number same i have got pack code from EE is { REMOVE }.  my number is { REMOVE } . 

kind regards 

shiren 

3 replies

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 1, 2026

Hi ​@Daniarasol2012

 

How to Port Your Number via the iD Mobile App


Please follow these steps exactly:

  • Log in to the iD Mobile app.
  • Go to the 'Plan' or 'Services' tab.
  • Select 'Transfer my number'.
  • Enter the EE phone number you wish to keep.
  • Enter the PAC code you received from EE.
  • Select your preferred switch date.

Important Rules for a Successful Switch

  • The 5:30 PM Cut-off: If you submit your request before 5:30 PM on a working day, your number will usually switch the next working day. If it’s after 5:30 PM (or on a weekend/Bank Holiday), it will take an extra working day.
  • Keep the iD SIM Active: Make sure you have put your iD Mobile SIM in your phone and registered the app before you try to submit the porting request.

If you need further assistance, please response back here so that we can assist. 

 

Owethu


  • New Contributor
  • June 27, 2026

I have just tried switching - followed all the instructions but cannot choose a date to switch. Sim car is in, registered on app, got my pac code but it won’t let me pick a date. Any ideas?  Actually shocked that ID don’t have a help team. 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2026

Hi ​@Cll123,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team